Support
Contact UnlockTool support
Questions before you buy, a delayed activation, or not sure which variant you need? Message us. Every day, 10:00–02:00 (GMT+5).
Get the fastest answer
Include these in your first message and we can usually solve it in one reply.
- Your UnlockTool username
- Your order number (if you've ordered)
- The phone model number, e.g. SM-A057F
- A screenshot of any error message
We will never ask for your password. Anyone who does is not us.
What we can help with
- Choosing between a new activation and a renewal, and which length suits you
- Activation delays, wrong username or email on an order
- Login problems, "account is not activated" and PC changes
- Device detection, drivers and error messages
- Refund questions and reseller verification
Support hours: Every day, 10:00–02:00 (GMT+5). Messages outside those hours are answered first thing the next morning.
Quick answers
- UnlockTool errors and fixes: COM ports, firehose, handshake, login errors
- Login and account help: register, forgot password
- Drivers: MTK, Qualcomm, SPD, Samsung, iPhone
- Track your order: payment and activation status
- Refund policy and verify a reseller