Refund policy
UnlockTool licenses are digital and are applied directly to your account, so most orders cannot be refunded once delivered. Here is exactly when we can help.
Last updated: 21 October 2026
Before the license is applied
- Wrong variant (new activation instead of renewal, or the reverse): we switch it at no cost.
- Wrong username or email: we correct it, as long as the license has not been applied to another account.
- Changed your mind: message us with the order number before activation and we will cancel and refund it.
After the license is applied
An applied license cannot be refunded or moved to another account, because it has already been consumed. This also applies if a specific phone turns out not to be supported, so please check the supported models list first.
When we always refund
- You were charged twice for the same order.
- We cannot deliver the license you paid for.
- The license was not applied within 48 hours of confirmed payment and you no longer want it.
How to ask
Send your order number on WhatsApp (+923146616935) or to [email protected]. Approved refunds go back through the original payment method via PayerNex; timing depends on that method.
Bought from a reseller? Their own terms apply. Contact them directly, or contact us if they are listed in our directory and do not respond.